What is your minimum order quantity?
Our minimum is 20 pieces per design. You can mix sizes (S, M, L, XL) and colors as long as the logo and placement stay the same. Need fewer than 20? Email support@forteraapparel.com and we'll see what we can do.
How long does production and shipping take?
21 to 23 business days from the day we approve your logo proof. That includes embroidery, quality check, and shipping anywhere in the 50 states. If you have a tight deadline, tell us upfront and we'll let you know if we can hit it.
Do I need to pay extra for logo digitization?
No. Logo digitization is free for orders of 20 pieces or more. Send us your logo file (PNG, JPG, AI, EPS, or PDF) after you order. You'll get a digital proof to approve before any stitching starts.
Can I see what my logo will look like before production?
Our minimum is 20 pieces per design, including samples. The reason is simple: cutting and sewing one polo takes nearly the same setup time as cutting twenty (most of the work is in pattern setup, fabric layout, and embroidery digitization, not the stitching itself). Instead of a physical sample, we send a free high-resolution digital mockup that shows your logo's exact thread colors, placement, scale, and stitch density on the polo. It's the same digital proof we use internally to approve every order. If your delivered polos don't match the mockup, we remake the order at no cost.
What if the order arrives wrong or the embroidery is off?
We'll redo the order at no cost to you. Custom embroidered pieces are normally non-returnable across the industry, but if the issue is on us (wrong logo, wrong size, embroidery defect), it's our problem to fix. You have 30 days from delivery to flag it and we'll remake it.
